From chatbot to voice AI: what changes?

<p>Voice AI is the channel everyone is talking about in 2026. One of the biggest things slowing it down is often already sitting inside your stack.</p><p>In this episode, I’m joined by Endre Davids from Seamly to explore what really happens when businesses take an existing chatbot and move it into the voice channel.</p><p>We discuss why latency often starts deeper in the conversational platform than teams expect. Endre explains how companies can spend time optimising speech recognition and text-to-speech while the chatbot itself is responsible for much bigger delays.</p><p>The conversation gets into why voice needs a different interaction model, because people speak differently from how they type. That puts far more pressure on getting the conversation design right.</p><p>We also cover how to manage perceived latency, when it makes sense to reuse existing chatbot infrastructure and how sentiment, multimodality and customer context could shape richer voice experiences.</p><p>Endre and I keep landing on the same point. The success of voice AI depends heavily on conversation design, and voice punishes the shortcuts that chat lets you get away with.</p><p><br /></p><p><strong>Show notes
</strong></p><p>Follow Endre on LinkedIn: <a href="https://www.linkedin.com/in/endredavids/" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/endredavids</a></p><p>Learn more about Seamly: <a href="https://seamly.ai" target="_blank" rel="ugc noopener noreferrer">https://seamly.ai</a></p><p><br /></p><p>Conversational Conference 2026: <a href="https://events.frankwatching.com/conversationalconference" target="_blank" rel="ugc noopener noreferrer">https://events.frankwatching.com/conversationalconference</a></p><p>Follow Kane on LinkedIn: <a href="https://www.linkedin.com/in/kanesimms%E2%80%A8" rel="ugc noopener noreferrer" target="_blank">⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/kanesimms⁠⁠⁠⁠⁠⁠</a></p><p><br /></p><p>Find out more about VUX: <a href="https://vux.ai/" rel="ugc noopener noreferrer" target="_blank">https://vux.ai⁠⁠</a></p><p>Subscribe to VUX World: <a href="https://vuxworld.typeform.com/to/Qlo5aaeW?utm_source=podcast&amp;utm_medium=audio%E2%80%A8" rel="ugc noopener noreferrer" target="_blank">⁠⁠⁠⁠⁠⁠⁠https://vuxworld.typeform.com/to/Qlo5aaeW?utm_source=podcast&amp;utm_medium=audio⁠⁠⁠⁠⁠</a></p><p>Subscribe to The AI Ultimatum Substack: <a href="https://open.substack.com/pub/kanesimms" rel="ugc noopener noreferrer" target="_blank">⁠⁠⁠⁠⁠⁠⁠https://open.substack.com/pub/kanesimms⁠</a></p>